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Technical Support Representative

Location: Melbourne, Australia
Role Type: Permanent, Full-time

If you are the kind of person that loves technology, is interested in tinkering with things in your spare time, has technical aptitude and enjoys problem solving, you may be exactly what we are looking for.

This is not your run-of-the-mill Technical Support job, as our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile. This means there is significant scope for queries and diverse challenges that are resolved by our talented Support team on a daily basis.

A unique opportunity has arisen for a Technical Support Representative that can provide superior technical support and unrivalled assistance to our customers through management of inbound call queues and in-house ticketing systems.

You will be working reasonably autonomously as part of a friendly, close knit team so having the right personality is just as important as experience. There is potential for career progression within a professional development environment for the right candidate, with demonstrated outstanding work ethic and exceptional skills. Full training will be provided, therefore prior experience is not a prerequisite.

This is a multi-faceted role that encompasses the following:

  • Providing solutions and building relationships with customers
  • Prioritizing workloads and providing project specific technical support
  • Assisting with testing and replication of issues to define and close support tickets
  • Ensuring customer knowledge base is advanced with key product information where applicable

 Our ideal candidate will have the following:

  • Exceptional problem solving skills and attention to detail
  • Exceptional communication skills (written and verbal)
  • A passion for providing top notch customer service
  • High level of motivation with the ability to work unsupervised

 

 

Only applicants with the right to work permanently in Australia will be considered for this position. Successful applicants will be required to consent to police checks.

If you believe you fulfil the requirements above, please send your CV and covering letter describing the key attributes you would bring to this role to: hr@ict.co

Are you ready to be part of ICT?

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